Vendor Onboarding (Zetsup)

Q1. How will i get the access For Vendor Onboarding ? 

Ans. - You need to fill out the form.at https://sites.google.com/zetwerk.com/zupport?pli=1
Then the IT team will provide access. 

Q2. What information is required for supplier onboarding? 

Ans. - Below is the path

1.Login https://zetsup.zetwerk.com/supplier-list
2.Enter your register email id
3.Click On Onboard New Vendor
 

Q3. Who will onboard the vendor? 

Ans. - Business Team/Function User 

Q4. Who will verify the given vendor onboarding information? 

Ans. - After entering all the information it will automatically sent to CSO Team for verification  

Q5. Which given information will the CSO verify? 

Ans. - For Vendor Verification CSO will check
1.KYC Doc
2.Bank details
3.MSME
4.Currency  

Q6. After CSO verification, which team will handle Next step ? 

Ans. - After verifying all the information by the CSO team, it is automatically sent to the MSD team. 

Q7. What if the CSO rejected the information ? 

Ans. - The CSO will reject the vendor if they discover any data discrepancies.
Again They will ask you to add and amend additional details to the same Freshdesk ticket.
Following this procedure, the CSO will confirm the vendor once more. 

Q8. What are the documents required for vendor onboarding? 

Ans. - To Register Vendor  we need to collect
For Domestic Vendor with GST
GST Certificate + PAN +Cancelled cheque

For Domestic Vendor Without GST
Either PAN or Aadhar + Cancelled cheque

For International Vendor
       TRN Certificate + Cancelled cheque  

Q9. Any additional information required?

Ans. - 1.MSME Status  & Certificate (if applicable )
2.Contact details - Address -Email id & Conetct number
3.Add Business Unit  

Q10. How many business units can I add? 

Ans. - You can add multiple business units. 

Q11. In POC, what information will be required? 

Ans. - 1.Email id
2.Contact number
3.How did you find this supplier  

Q12. How can we serach an existing suplier ? 

Ans. - By supplier name in OMS >Orders> Supplier 

Q13. Once the supplier is onboarded what details can be updated ? 

Ans. - Business Unit
Basic Supplier Information
Point of Contact (POC)
Zetwerk Internal
Cancelled Cheque
Currency Setup

Q14. If i want to change the bank account of vendor what should we do ? 

Ans. - First, you need to raise the ticket with the CSO to reset the supplier.
After resetting the vendor, it will come to us, and then we need to update the bank details, upload the cancelled check, and save it.
Again, it will go to the CSO for verification. 

Q15. Can we delete / block/remove the vendor onec he added ? 

Ans. - Currently we don't have the option

Q16. Once the vendor is onboarded can we change the KYC type ? 

Ans. - No We can't change the KYC type  

Q17. Once the vendor is onboarded how to change vendor name in system?

Ans - To change Vendor name provide the Updated GST certificate to ZOS Support and same will be updated from backend