Product Master

As we are going live with product master lets us keep in mind below points - 

Impotant helpful Links - 

1. TRADING BUs - Training Recording Link - here Reference Document Link - here

2. EPC BUs - Training Recording Link - here; Reference Document Link - here

FAQs - 

1. What is the major change with the product master go-live?

Ans - All SOs created after the product master go-live will have real items. Also, all the POs created under this SO will also use REAL products. All old SOs & their child transactions will continue to use dummy products.

2. What is the difference between item master & Product Master?

Ans- Both are the same only. Product master is the standard term used in MSD365 & thus we are calling it product master now.

3. If I am unable to find see any product available for addition in SO or PO when I click on "add items"?

Ans - Please check the correct group once. If you are still unable to get any product check your Sub-BU as well as the Business type selected.

i.e. Product Master validations are configured on Sub-BU & Biz type level.

In case you still face the same issue, you can contact the MDM team.

4. What is the difference between product type Service & Item?

Ans - When the product is of type ITEM - then the inventory tracking is enabled on MSD. i.e. Mandatory GRN is required to be done on MSD before bill punching.

When a product is of type SERVICE - then inventory tracking is not applicable in MSD.

Imp to note that we have added materials also with product typer service for a few BUs where inventory tracking is not enabled.

5. What will happen for earlier created SO, POs?

Ans- SOs created before the product master go-live will continue to use the dummy transactions. Also, any new PO created under this SO will also have a dummy item. i.e. for a lifetime of that SO, all the transactions created under SO will use dummy items.

6. What details need to be shared for New Product Code creation?

Ans- While raising a request to the MDM team, you have to share details like- 

a. Product Description

b. Product Group (select from FG/TG/RM/EPC/Service)

c. Product Type (Select from - Item/Service)

d. HSN/SAC Code mapped to product code.

e. UOM 

7. Earlier I used to select any UOM, now I can see only limited UOMs in the system, what should I do?

Ans- With the product master coming in, there is system validation on UOM selection. Here you will be only able to select the UOMs which are from the same Unit Class. i.e. If you have selected the product TMT bar with UOM "MT" then you can alternatively change it to UOMs from the same weight class i.e. KG, Gram, qq, Pound etc.

In case you wish to maintain intra-class UOMs against the same product (e.g. Cement in Kg & Bag) you have to raise product Specific UOM Conversion request to 

8. I am unable to edit HSN code for the selected product, what should I do?

Ans- With Real products coming in You can not edit the HSN code mapped against Product Code. In case you want a different HSN code, you have to select another Product code with the required HSN code.

9. Who to reach out to for new product addition, what is process & TAT?

Ans- For new product code creation, you have to raise a ticket to the MDM team using Portal can be found here - ZSUPPORT. Your process will be processed by the MDM team & TAT for this is 24 working hours.

10. Can I delete/edit the product code added in SO/PO?

Ans- You can make limited changes in a line item in SO/PO only before it is invoiced or billed.

11. Do I need to use real products for new PO creations from the Go-Live date?

Ans- Not necessarily. If you are creating a PO under SO which has dummy items then in PO also you have to use dummy products only. If SO has real products then PO also you have to use real product codes.

12. Can I change to product description as per my need?

Ans- Yes. Currently, you can change the product description as per the customer copy & use the same in the system. Your entered description will appear on the print report. 

13. Whom should I reach out to for help/assistance needed?

Ans- You can reach out to the ZOS Support team for any help/assistance needed using the ZOS support portal. The link can be found at - ZSUPPORT

,14. I can see multiple abbreviations in the system e.g. PLT, CTN etc. What do they mean?

Ans- Abbreviations are used in product descriptions to maintain the Standard Description everywhere. You can find our complete list of abbreviations by clicking here

15. How Can I search product in OMS?

Ans- Please login to OMS & select the correct company. on the left side Menu Panel of OMS you will get Product Master Widget which will redirect you to the SALES side or PROCUREMENTT side product codes. Please select the group first & appropriate category (if you already know the category). On Search panel, you can search product code using Product Code, Product Description or even HSN/SAC code. Additionally provided filters on product type & UOM will help you with a better search. The same product discovery widget is available when you click on "Add Items" in workflows or PO creation.

16. I Can see product code on Sales Side (while filling up workflows) but not on the Procurement side (while creating PO), why is this so?

Ans- The product codes which are mapped to the Sales Side hierarchy are visible in Sales side transactions whereas product codes mapped to the procurement hierarchy are visible in Procurement side transactions. There is the possibility that few of the products can be mapped to only one hierarchy & thus they can not be used in other hierarchy. e.g. Consumables are mapped to Procurement Category & thus they will be available only while PO creation. 

17. I want to use the work contract SAC code in Supplier PO. Is it possible to do so?

Ans- Yes! It is possible to overwrite the SAC code of SERVICE group products with another SAC Code. This should be used only for EPC work-subcontract case where user can select relevant service product code from SERVICE group & replace the SAC code of product code with Work Contract SAC Code. Important to note here that SAC code can only be replaced by SAC code. Also this is only applicable for SERVICE GROUP PRODUCTS.